FAQ

Can I use my HotSpot with your SIMs
Generally speaking, as long as your hotspot supports the network frequencies in the country you're visiting, it will work. Your hotspot must not be net...
Wed, 11 Feb, 2015 at 8:27 AM
How is data use calculated?
On our French SIMs, we charge per kB used, without a flagfall. There are no block charges (i.e. per MB blocks).
Wed, 11 Feb, 2015 at 8:40 AM
How do I activate my card?
SIM cards come pre-activated, so all you need to do is insert your SIM card and you're good to go. When you insert your card, you'll receive an SM...
Sat, 14 May, 2016 at 11:27 AM
How do I find my phone number and PUK
When we ship your SIM card, you'll receive an email notifying you of your phone number and PUK (as well as postage tracking number).
Sun, 22 Mar, 2015 at 12:43 PM
When does my credit validity period start?
Our SIMs come with an amount of € credit. On unused cards, i.e. when we ship the card to you and you do not use it, this credit credit never expires...
Wed, 28 Sep, 2016 at 6:09 AM
How do I top up my LFM Euro SIM
EuroSIM and DataSIM can be topped up online (including from your phone) or from Tabac shops by buying a voucher. Topping up Online T...
Tue, 6 Sep, 2016 at 8:30 AM
What happens to unused credit?
If you never use your card (i.e. put in phone and send text, make a call or add data pack), your credit never expires. This means you could bu...
Sun, 2 Oct, 2016 at 11:08 AM
Can I have more than one bundle on my EuroSIM?
Yes, you can have up to 2 data bundles simultaneously on your account: 1 data bundle for France and 1 for the European Union bundle.  French bundles c...
Sun, 22 Mar, 2015 at 1:52 PM
What APN information do I need to use on LFM SIM?
LeFrenchMobile APN settings: APN: netgprs.com Username: tsl Password: tsl Authentication: PAP, CHAP or none ** Please ensure you can ac...
Thu, 24 Aug, 2017 at 9:40 AM
Can I use these SIMs in my phone
To use LeFrenchMobile prepaid SIMs your phone must not be SIM-locked or network-locked. To test if your phone is unlocked, put a SIM from another network...
Sun, 22 Mar, 2015 at 2:13 PM